FAQS

READY TO ORDER CAKES

 

How do I place an order?

Due to current limited availability the online store will not be available to process orders until March 2018. If you would like to place an order for one in the meantime please get in touch through the contact form and I will be happy to check the diary and process this for you!  

 

Are you able to make any of them Gluten Free?

Unfortunately, no. All of my ready to order cakes include gluten, diary and egg.

 

Why do I need to collect within the time frames provided?  

The reason I have set collection times is so we can make sure someone is at the premises to hand your order to you. Outside of these collections times I am out delivering wedding cakes. If you do not arrive to collect your order within the collection time you have selected and have not contacted me prior, I cannot guarantee anyone will be there to assist you with your collection.

 

Whoops! I ordered it for the wrong weekend, can I change my order date?

Get in touch as soon as you can and I will check my availability. If I cannot reschedule your order to the correct weekend I will provide you with a credit to order with me again on your next special occasion!

 

Oh boy! I no longer need the cake. Am I able to get a refund?

Unfortunately, no. I do not offer refunds for change of mind. We will provide you with a credit to order with us again on your next special occasion!   

 

How do I care for my cake after I pick it up?

All of my ready to order cakes require refrigeration. So pop it in the fridge when you get home and keep it in the box. It’s best to keep it in the box to prevent anything in your fridge contaminating your cake. Take the cake out of the fridge for approx. 30min-1hr prior to serving to make sure the flavours are at their best and get rid of any fridge frost. If you manage to have any leftovers they will keep for up to a week in the fridge if kept in an airtight container to prevent it from drying out.